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Technical Support

We provide technical support services to ensure safe and secure use of our products and services, such as HULFT and DataSpider.

Number of Companies with Support Contract: Over 5,000 Companies Number of Inquiries: 700 to 800/Month Number of FAQ Accesses: 20,000 to 30,000/Month

High Service Level Technical Support

*Results for March 2021

Support Desk Same-Day
Resolution Rate
Next Business Day
Resolution Rate
L1 Resolution Rate
HULFT 71.0% 83.0% 92.9%
DSS 52.8% 68.5% 90.4%
  • *Same-Day Resolution Rate: Ratio of customer inquiries resolved on the same day as receiving them.
  • *Next Business Day Resolution Rate: Ratio of customer inquiries resolved on the next business day after receiving them.
  • *Resolution rate is calculated for the product for which the inquiry was received.
  • *The definition of the same-day and the next business day is based on each contract.

Overview of Technical Support Center


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