We provide technical support services to ensure safe and secure use of our products and services, such as HULFT and DataSpider.
|Number of Companies with Support Contract: Over 5,000 Companies||Number of Inquiries: 700 to 800/Month||Number of FAQ Accesses: 20,000 to 30,000/Month|
High Service Level Technical Support
*Results for March 2021
|Next Business Day
|L1 Resolution Rate|
- *Same-Day Resolution Rate: Ratio of customer inquiries resolved on the same day as receiving them.
- *Next Business Day Resolution Rate: Ratio of customer inquiries resolved on the next business day after receiving them.
- *Resolution rate is calculated for the product for which the inquiry was received.
- *The definition of the same-day and the next business day is based on each contract.
Overview of Technical Support Center